At Sold Out Posters Shop, we take pride in offering high-quality, collectible posters to music enthusiasts and art collectors worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return & Exchange Eligibility1
Timeframe
You have 15 days from the date you receive your item to initiate a return or exchange.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition
- Unused and undamaged
- In original packaging
- Include all original tags and labels
Non-Returnable Items
Please Note: Due to the collectible nature of our products, the following items cannot be returned or exchanged:
- Framed posters (custom framing is considered a final sale)
- Foil posters (specialty prints with unique finishes)
- Limited edition numbered prints (as these are collector’s items with specific numbering)
- Any items marked as “Final Sale” or “Non-Returnable”
Return Process
Contact Our Team
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Wait for Authorization
We will respond within 2 business days with a Return Authorization Number and shipping instructions.
Ship Your Return
Package your item securely and include the Return Authorization Number on the outside of the package. We recommend using a trackable shipping service.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Sold Out Posters Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your order number]
Order Date: [Date of order]
Product Name: [Name of poster/print]
Artist/Band: [Relevant artist or band]
Reason for Return/Exchange:
[Please describe the reason – damaged item, wrong item received, size issue, etc.]Preferred Resolution:
[Refund / Exchange for (specific product)]Please provide instructions for returning the item.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]Refund Information
Processing Time
Once we receive your returned item:
- Inspection: 2-3 business days
- Refund processing: 3-5 business days
- Total time: 5-8 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Note: Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.
For exchanges, we will cover the cost of shipping the replacement item to you.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping.
Please include photos of the damaged item or incorrect product in your email.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9AM-5PM EST
Sold Out Posters Shop is committed to providing music fans and art collectors with authentic, high-quality posters. We appreciate your business and will make every effort to ensure your satisfaction with our products and service.